FAQ
The RUK BOX is used for Preventive fire protection when handling lithium-ion batteries.
It is designed to be used in the event of a thermal runaway, overheating or a battery fire can have the following effects Containing flames, heat and smoke in a controlled manner and protect the environment.
The RUK BOX is suitable for common Lithium-ion batteries including, among others:
E-bike batteries
Power tool batteries
Batteries from mobile devices
Compact energy storage within the permissible dimensions
Damaged, inflated or mechanically stressed batteries should be assessed individually before storage or use.
Ja – die RUK BOX ist eine aktive Löschanlage.
Sie reagiert automatisch, wenn ein Akku thermisch eskaliert, und setzt ein Löschmedium frei, um die Situation schnell zu stabilisieren. Dadurch werden Risiken für Personen, Gebäude und Technik deutlich reduziert.
In the event of fire, the RUK BOX is designed for this:
Keep flames inside the box
Dissipate heat in a controlled manner
prevent the uncontrolled spread of fire
protect the immediate surroundings
The fire event remains spatially limited and controllable.
Rauch und Gase können bei einem Akku-Brand entstehen.
Die RUK BOX reduziert die Auswirkungen durch kontrolliertes Brandgas-Management(Ableitung/Kühlung/Filterung) und hält das Ereignis im System möglichst beherrschbar. Für maximale Sicherheit empfehlen wir einen gut belüfteten Aufstellort.
No. The RUK BOX replaces No statutory fire protection requirements, structural fire protection measures or operational safety concepts.
It is known as Additional protective measure in handling lithium-ion batteries.
Yes, the RUK BOX can be used both in the Private household as well as in Workshops, factories or technical environmentsas long as the local fire protection regulations are complied with.
The RUK BOX itself is Low maintenance.
However, it is recommended:
check the box visually on a regular basis
Check seals, hinges and closures
to have the box professionally inspected after a fire incident
After a fire incident, the RUK BOX not reused without professional examination can occur. Depending on the intensity of the event, material fatigue or structural changes may occur.
The order is placed via the Online store on our website or alternatively on request by e-mail or contact form.
After receipt of your order you will receive a Order confirmation with the relevant details.
Yes, an order is also outside the online store possible, e.g:
by e-mail
via the contact form
as part of an individual offer
In this case, the contract is concluded after written confirmation.
Yes, the RUK BOX is also expressly aimed at commercial customers, including:
The company
Workshops
Companies
public institutions
Orders are placed on the agreed terms and conditions.
No. There is No minimum order quantity.
Single orders are just as possible as larger quantities.
Depending on the product variant Special solutions or individual adaptations be possible.
Please contact us before placing your order, as custom-made products not via the regular storebe processed.
Product availability is displayed on the respective product page.
For individual inquiries or special solutions, you will receive information on availability as part of the quotation.
A change or cancellation is only possible as long as the order has not yet been transferred to production or shipping.
Please contact us as soon as possible.
Yes, after receipt of your order you will receive a Order confirmation by e-mail.
This contains:
Product name
Quantity
Price
Delivery and shipping information
Yes, several products can be combined within one order, provided they can be shipped together.
For larger quantities or series orders, we recommend a individual request, in order to optimize delivery times, shipping and conditions.
Collection is by prior arrangement only possible.
Please contact us in advance to arrange an appointment.
Technical support is available via e-mail or via the Contact form on our website.
Please provide as much detailed information as possible about the product, the application and the request.
Among other things, support is provided for
Technical questions about the RUK BOX
Questions about application and installation
General safety and usage instructions
Classification after a fire incident
On-site support is only provided by individual arrangement.
Yes, after a fire incident the support can provide information on Further procedure e.g:
Assessment of further use
Notes on checking the box
Recommendation for documenting the event
However, the final assessment is not automated, but depends on the individual case.
After a fire incident, the RUK BOX not reused without professional examination become.
Support can provide advice on the next steps to take, but does not replace No technical or safety-related inspection on site.
Depending on the product variant and component Spare parts or components be available.
Please contact support and state the product name.
The support can technical information about the RUK BOX, e.g. how it works or its intended area of use.
No legal or actuarial advice is provided.
Instruction or training is on request possible and depends on the scope and area of application.
Please contact us in advance.
Support requests are promptly within normal business hours edited.
For more complex technical issues, processing may take longer.