General Terms and Conditions (AGB)


1. scope of application

  1. These General Terms and Conditions („GTC“) apply to all contracts, deliveries and services between the

    RUK-Technologies GmbH & Co. KG, Bremsheide 3, 58638 Iserlohn, Germany (hereinafter referred to as „RUK“ or „we“)

    and its customers (hereinafter „Customer“), unless expressly agreed otherwise in writing.

  2. These GTC apply in particular to the sale and delivery of Fire protection products (e.g. fire protection boxes/protective containers for lithium-ion batteries, accessories) and any associated services (e.g. advice, instruction).

  3. Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless RUK expressly agrees to their validity in writing.

  4. Unless expressly agreed otherwise, these GTC are addressed to Entrepreneur within the meaning of § 14 BGB (B2B).

    If RUK also sells to consumers within the meaning of § 13 BGB, the statutory consumer protection regulations and, if applicable, separate consumer terms and conditions/cancellation policy shall apply in addition.

2 Contractual partner, subject matter of the contract

  1. The contractual partner is RUK-Technologies GmbH & Co. KG.

  2. The subject matter of the contract is the delivery of the products described in the offer/order. Product images and illustrations on the website are exemplary and may deviate in detail, provided that the deviation is due to technical reasons and is reasonable.

3. offers, conclusion of contract

  1. Offers from RUK are subject to change unless they are expressly marked as binding.

  2. A contract is concluded by:

    • written order confirmation from RUK, or

    • Delivery of the goods, or

    • Acceptance of the order by an express confirmation (by e-mail, system confirmation or similar).

  3. We reserve the right to make technical changes and changes in shape, color and/or weight within reasonable limits, provided that the purpose of the contract is not significantly impaired.

4. prices, shipping costs, taxes

  1. Unless otherwise stated, all prices are in Euro and plus statutory value added tax and, if applicable. plus shipping, packaging and transportation costs.

  2. Additional costs (e.g. express delivery, special packaging, handling of hazardous goods, customs, import duties) shall be borne by the customer, unless otherwise agreed.

  3. The prices stated in the order confirmation are decisive.

5 Terms of payment, due date, default

  1. Payments are due without deduction within the period specified in the invoice. In the absence of a deadline due immediately.

  2. RUK is entitled to demand advance payment, in particular for initial orders, custom-made products or negative credit checks.

  3. In the event of default in payment, the statutory default interest shall apply. RUK shall be entitled to claim dunning costs and damages caused by default.

  4. The customer is only entitled to offset if his counterclaims have been legally established or are undisputed. The customer shall only be entitled to a right of retention if it is based on the same contractual relationship.

6 Delivery, delivery times, partial deliveries

  1. Delivery dates/periods are only binding if they have been expressly confirmed as binding in writing.

  2. Delivery periods shall not commence until all technical and commercial details have been fully clarified and an agreed advance payment has been received.

  3. RUK is to Partial deliveries entitled to do so insofar as this is reasonable for the customer.

  4. Events of force majeure (e.g. strike, pandemic, delivery bottlenecks, official measures, transport disruptions) shall entitle RUK to extend delivery periods appropriately or to withdraw from the contract if performance becomes permanently impossible.

7. shipment, transfer of risk, default of acceptance

  1. Unless otherwise agreed, shipment shall be ex warehouse/shipping point of RUK.

  2. For entrepreneurs (B2B) the risk of accidental loss and accidental deterioration of the goods shall pass to the customer upon handover to the carrier/forwarder (§ 447 BGB).

  3. If the customer is in default of acceptance, RUK is entitled to demand compensation for the costs incurred as a result (e.g. storage costs, return transport, new delivery).

8. reservation of title

  1. The goods shall remain the property of RUK until full payment of all claims arising from the business relationship („extended retention of title“).

  2. The customer is obliged to treat the reserved goods with care and to protect them against the usual risks.

  3. The customer must inform RUK immediately if third parties seize the goods subject to retention of title.

9. product use, safety instructions, intended use

  1. RUK products are used for fire protection and risk minimization when handling energy-rich energy storage devices (e.g. lithium-ion batteries).

    They do not replace legally prescribed safety measures, fire protection concepts or risk assessments.

  2. The customer is obliged to use the products exclusively as intended and to use all Instructions for use, safety and maintenance to note.

  3. In particular, depending on the area of application, additional legal requirements may apply (e.g. occupational health and safety, hazardous goods, storage regulations, insurance requirements), which the customer is responsible for complying with.

  4. RUK accepts no responsibility for damage resulting from improper use, unauthorized modifications, non-approved accessories or disregarded safety instructions.

10. installation, instruction, services (if offered)

  1. If RUK provides installation, instruction or consulting services, the scope, location, dates and remuneration shall be agreed separately.

  2. The customer shall provide the necessary requirements at the place of use (e.g. access, electricity, space, security clearances).

  3. Delays resulting from a lack of cooperation on the part of the customer shall extend performance deadlines accordingly; additional expenses may be invoiced separately.

11 Warranty / Liability for defects

  1. The statutory warranty rights shall apply unless otherwise stipulated below.

  2. B2B: The customer has the goods immediately after delivery and to inspect recognizable defects immediatelyin writing (§ 377 HGB). If the customer fails to notify us, the goods shall be deemed approved.

  3. In the event of justified defects, RUK shall, at its own discretion Subsequent performance by subsequent improvement or replacement delivery.

  4. If the supplementary performance fails, the customer may reduce the purchase price or withdraw from the contract in accordance with the statutory provisions.

  5. Normal wear and tear, improper use, incorrect storage, unauthorized modifications or external influences do not constitute defects.

12. liability

  1. RUK is liable without limitation for:

    • Intent and gross negligence,

    • Damage resulting from injury to life, limb or health,

    • Claims under the Product Liability Act,

    • insofar as a guarantee has been assumed.

  2. In the event of simple negligence, RUK shall only be liable for breach of material contractual obligations (cardinal obligations) and limited to the typically foreseeable damage.

  3. Any further liability is - as far as legally permissible - excluded.

  4. In the event of damage, the customer is obliged to take appropriate measures to minimize the damage.

13. returns, returns (B2B)

  1. Returns are only permitted after prior agreement and approval by RUK.

  2. Custom-made and customer-specific products are generally excluded from return, unless mandatory statutory rights prevent this.

  3. Return costs shall be borne by the customer, unless otherwise agreed.

14. right of withdrawal (only if sale to consumers)

If RUK concludes contracts with consumers, a statutory right of withdrawal applies. The cancellation policy is provided to the consumer as part of the ordering process or at the latest with the order confirmation.

15. data protection

Information on the processing of personal data can be found in our privacy policy on the website.

16. copyrights, documents, drawings

  1. RUK reserves all rights to documents provided by RUK (e.g. drawings, instructions, concepts, images, texts).

  2. Any disclosure to third parties or use outside the purpose of the contract requires the prior written consent of RUK.

17 Place of jurisdiction, applicable law

  1. The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

  2. Place of jurisdiction for merchants, legal entities under public law or special funds under public law is - as far as permissible - the registered office of RUK.

  3. The place of performance is - as far as permissible - the registered office of RUK.

18. final provisions

  1. Amendments or additions to the contract must be made in text form (e.g. e-mail), unless a stricter form is required by law.

  2. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision.

Stand

December 2025